Our registrar partner is Tucows Inc. They are a highly dependable Canadian based registrar that has been operating for several years.
There are many things you should be aware of depending on what your domain extension is.
.com, .net, .org, .info, .biz, .ca Domain Names
For example, if your domain is a .com, .net, .org, .info, or .biz your current registrar likely has your domain in a locked status. This means that your domain cannot be transferred until it is unlocked. In addition, domains with these extensions require an EPP key, also known as a Transfer Authorization Code. Without this, you will not be able to complete the transfer. As well, your domain must be 60 days old in order to qualify for transfer. This is a policy set out by ICANN (Internet Corporation for Assigned Names and Numbers, http://www.icann.org/).
When you request a transfer you will have to ensure that your domain is eligible for transfer, and that you have obtained your EPP key. You will need to use the EPP key to verify the transfer. You can retrieve the EPP key from your current registrar. You will be prompted to enter it during signup.
Once we initiate the transfer, an email will go to the administrative email address registered to the domain. If you are unsure what that email address is, you should contact your current registrar to verify. If your domain is in privacy status (meaning a whois lookup does not show the contact information registered to your domain for security reasons), you’ll want to ask your current registrar to disable it as it can impede the verification email.
The domain transfer email you receive will come from OpenSRS Transfers, which you should be on the lookout for in any junk folders. When you receive this email, you will be asked to navigate to a URL to begin the verification process. The first page of the verification will ask for your domain name and a transfer key. Please note that this is NOT your EPP key. This is a key to enter the verification site and it is provided to you in the verification email. Your verification email will look like this:
You have received this message because you are listed as the Registered Name Holder or Administrative contact for this domain name in the WHOIS database. Please read the following important information about transferring your domain name:
* You must agree to enter into a new Registration Agreement with us. You can review the full terms and conditions of the Agreement at appendixAagreementLink
* Once you have entered into the Agreement, the transfer will take place within five (5) calendar days unless the current registrar of record denies the request.
* Once a transfer takes place, you will not be able to transfer to another registrar for 60 days.
If you WISH TO PROCEED with the transfer, you must respond to this message as outlined below (note: if you do not respond by <expiry_date_here>,YourDomain.com will not be transferred to us.).
Please go to our website, https://rr-n1-tor.opensrs.net/transfers/ to confirm.
You will need to enter the following information to log in and accept or decline the transfer:
Domain Name: YourDomain.com
Transfer Key: Xz5Bsqthvxny
If you DO NOT WANT the transfer to proceed, then don't respond to this message.
Please note the Domain Name and Transfer Key, which you will require to enter the Tucows verification site.
Once you have entered the verification site, you will be asked to confirm acceptance of the transfer, enter your EPP key (transfer authorization code provided by your current registrar) and enter a phone number. Then you will submit the verification.
Your domain will complete transfer within 7 days of this verification.