Canada’s #1 Support

At dotCanada we understand that web hosting can be complicated. Our job is to make your web hosting experience easier so we offer an easy-to-contact support team that has the proper knowledge to help you with technical issues.

24x7x365 Technical Support
dotCanada has support representatives available by email and online ticketing 24x7x365. We provide toll free phone support from 9am EST to 5pm EST Monday through Friday. Our team is ready and waiting for your technical support request.

First Time Resolution
One of our goals with customer interaction at dotCanada is getting it right the first time. Over 80% of all customer interactions are resolved on the first communication through phone, email and help ticket channels. While this may not sound that exciting, it’s much better than playing “support tag” when all you need is a quick answer to a quick question.

Your Choice of Support
We understand that all customers are different – some prefer talking on the phone, others prefer email, and some customers prefer video tutorial support. dotCanada provides a variety of support tools to help you resolve issues even before contacting technical support. Our 400+ Flash Tutorials show you how to use all of the most popular features of your web hosting service. Even when you put in a technical support request online, we automatically try to provide solutions before a technician reads your ticket, to save you time.

Listen to Our Customers
We listen to our customers, and you should too! As Canadians, we tend to downplay our successes and generally don’t toot our own horn – fortunately for us our customers have been raving about our support for years. Read our testimonials and you can see that our customers have confirmed that dotCanada has Canada’s #1 Support.