Knowledgebase

dotCanada has put together over 200 solutions to Frequently Asked Questions about our web hosting services.

Advanced

   How to Create Custom Error Pages
   How To Set Up A Cron Job
   Using Index Manager

Affiliate Program

   How often do you send affiliate checks?
   I want to refer a friend. Do you have a referral program?
   How do you pay commissions?
   If a customer uses a coupon, will I still receive an affiliate commission?
   Can you apply my commission directly to my hosting account?
   Do I need to fill out a tax form?
   What is the minimum affiliate payout?
   I need hosting. Can I refer myself and earn the commission?
   Can I earn commissions on extra customer order such as domains or add-ons?
   Do I have to host with dotCanada to be your affiliate?

Client Area

   Reviewing Emails Sent to You in The Client Area
   How to Update Your Personal Details in the Client Area
   How to Update Your Billing Information in the Client Area
   How to Register a Domain Name in the Client Area
   Reviewing Your Hosting Packages in the Client Area
   Creating and Managing Support Tickets in the Client Area
   How to Login to The Client Area
   How to Change Your Client Area Password
   How to Pay Invoices in the Client Area

cPanel

   How To Change Your cPanel Style
   Becoming Familiar And Navigating Around in CPanel
   How to Change Your cPanel Password
   How to Keep Your cPanel Contact Information Up To Date
   How to Login to cPanel

Databases

   How To Create A MySQL Database
   Becoming familiar with databases in phpMyAdmin
   Copying a database table with phpMyAdmin
   Creating tables in a database with phpMyAdmin
   Deleting fields from database tables with phpMyAdmin
   Deleting tables in a database with phpMyAdmin
   Exporting databases and tables with phpMyAdmin
   Importing databases and tables with phpMyAdmin
   Inserting fields into database tables with phpMyAdmin
   Managing MySQL Databases With PHPMyAdmin
   Modifying fields in database tables with phpMyAdmin
   Renaming database tables with phpMyAdmin
   Running SQL queries on a database with phpMyAdmin
   Searching through a database with phpMyAdmin

Domains

   How to Park a Domain
   How to Set Up URL Redirects
   How to Create a Subdomain
   Updating Your DNS at 123-reg.co.uk
   Updating Your DNS at NameBargain.com
   Updating Your DNS at NetworkSolutions.com
   Updating Your DNS at 000domains.com
   Updating Your DNS at 1and1.com
   Updating Your DNS at GoDaddy.com
   Updating Your DNS at DomainSite.com
   Updating Your DNS at dotster.com
   Updating Your DNS at DynaDot.com
   Updating Your DNS at enom.com
   Updating Your DNS at NetFirms.ca
   Updating Your DNS at OpenSRS
   Updating Your DNS at ItsYourDomain.com
   Updating Your DNS at MelbourneIT.com.au
   Updating Your DNS at NameCheap.com
   Updating Your DNS at StarGate.com
   Updating Your DNS at Register.com

Email

   Mail Error 503 valid RCPT command must precede DATA
   What is Web mail?
   Is there a size limit on incoming/outgoing email?
   Can I have multiple passwords or security options for users or secondary domains...
   How many email accounts do I get? Are there any limitations?
   How can I reduce the amount of spam I get?
   Accessing email/webmail from outside of cPanel
   How do I set up email on my Mac?
   Email - I can send, but I can't seem to receive
   Account suspensions due to spam
   Webmail login errors
   How to Create an Auto Responder
   How to Trace an Email Address
   How to Create a Default Email Account
   Setting up Email Authentication

Email Programs

   How to Configure an Email Account in IncrediMail
   How to Configure an Email Account in Windows (Vista) Mail
   How to Configure an Email Account in Thunderbird
   How to Configure an Email Account in Outlook 2007
   How to Configure an Email Account in Outlook 2003
   How to Configure an Email Account in Outlook 2000
   How to Configure an Email Account in Outlook Express
   How to Configure an Email Account in Eudora
   How to Configure an Email Account in Opera
   How to Configure an Email Account in Netscape
   How to Configure an Email Account in Pegasus
   How to Configure an Email Account in FoxMail

Files

   How To Backup Your Web site
   How To Use Web Disk In CPanel
   Using the Disk Usage Viewer
   How To Create Additional FTP Accounts
   Using File Manager

FTP Programs

   Using File Manager
   Configuring your web site in WS_FTP
   Uploading and managing your files and folders using WS_FTP
   Configuring your web site in FileZilla
   Configuring your web site in CuteFTP
   Configuring your web site in WinSCP
   Uploading and managing your files and folders using CuteFTP
   Uploading and managing your files and folders using FileZilla
   Uploading and managing your files and folders using WinSCP
   Uploading and managing your files and folders using FTP Voyager
   Uploading and managing your files and folders using SmartFTP
   Configuring your web site in FTP Voyager
   Configuring your web site in SmartFTP
   Configuring your web site in LeapFTP
   Setting your preferences in FlashFXP
   Uploading and managing your files and folders using FlashFXP
   Uploading and managing your files and folders using LeapFTP
   Configuring your web site in FlashFXP

Getting Started

   Why can't I see my website on the Internet?
   How can I get my site ranked higher in the search engines?
   How do I setup Email accounts?
   How to set-up windows mail
   Can I enable Anonymous FTP on my account?
   Website security: How to update your website tools

Introduction to Web Hosting

   What is Web Hosting
   What is a Control Panel
   What are Web Servers and are they necessary
   How Do I Choose a Domain Name
   What Are Domain Names and How Do They Work
   What do you mean when you say gigabyte, megabyte, or GB and MB
   What is an IP Address...Do I need a Dedicated IP

Logs

   How To Manage The Raw Access Logs

Parked Domains

   What is a parked domain and how do I set one up?
   What's the difference between an addon domain, a parked domain, and a subdomain?

phpMyAdmin

   Managing MySQL Databases With PHPMyAdmin
   Importing databases and tables with phpMyAdmin
   Inserting fields into database tables with phpMyAdmin
   Deleting tables in a database with phpMyAdmin
   Exporting databases and tables with phpMyAdmin
   Deleting fields from database tables with phpMyAdmin
   Becoming familiar with databases in phpMyAdmin
   Copying a database table with phpMyAdmin
   Creating tables in a database with phpMyAdmin
   Running SQL queries on a database with phpMyAdmin
   Searching through a database with phpMyAdmin
   Modifying fields in database tables with phpMyAdmin
   Renaming database tables with phpMyAdmin

Security

   How to Password Protect a Directory
   Using Hotlink Protection

Sign up Questions

   If you register my domain, who owns it?
   How do I transfer my existing domains to dotCanada?
   Do you provide or support Microsoft SQL databases?
   Do you support Microsoft Access?
   How long does it take for my account to be setup and my website to be live on th...
   What kind of support will you provide for my hosting service?
   Do you provide SSH or Telnet?
   Do you provide tutorials or assistance in building my website?
   What payment methods do you accept?
   Can you customize a web hosting plan for my needs?
   Do you provide or support ASP/ASP.net?
   E-Commerce: How do I set up my online store?
    Can I cancel my account in the middle of the contract term?
   Does dotCanada ever sell customer information to a third party?
   Can I stream media from my account?
   Can I register my domain with you?
   Can I use WordPress on dotCanada's servers?
   Do I have to transfer my domain to dotCanada when switching my hosting to you?
   If I transfer my domain to dotCanada, can this be my free domain?
   How do I make my hosting transfer seamless?
   Can I pay monthly?
   Does dotCanada advertise on my site or show up in the URL?
   What version of PHP are you running on your servers?
   Can I use SSL for POP or IMAP?
   Choosing Your domain name
   The Importance of your Domain
   Can I transfer an expiring or expired domain to dotCanada?

Software installation (Fantastico)

   An Introduction To Using Fantastico
   How to Install WordPress from Fantastico
   How to Install WordPress from wordpress.org

SSL Certificates

   How to install an SSL Certificate in cPanel

Transferring Your Domain

   Transferring Your Domain from 123-reg.co.uk
   Transferring Your Domain from GoDaddy.com
   Transferring Your Domain from OpenSRS
   Transferring Your Domain from 000domains.com
   Transferring Your Domain from 1and1.com
   Transferring Your Domain from StarGate.com
   Transferring Your Domain from MelbourneIT.com.au
   Transferring Your Domain from Register.com
   Transferring Your Domain from NameBargain.com
   Transferring Your Domain from NameCheap.com
   Transferring Your Domain from Netfirms.ca
   Transferring Your Domain from NetworkSolutions.com
   Transferring Your Domain from dotster.com
   Transferring Your Domain from ItsYourDomain.com
   Transferring Your Domain from DomainSite.com
   Transferring Your Domain from DynaDot.com
   Transferring Your Domain from enom.com

TroubleShooting

   How to do a TELNET on a PC (Windows) OS
   Installing TELNET Client in Windows Vista

Where do I go ?

   cPanel or Client Area?